Terms & Conditions
Last Updated: [2026-09-27]
At Tour The Best, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your personal information when you use our website or booking services.
1. Information We Collect
We may collect information that you provide directly to us when you use our website, create an account, make a booking, contact us, or otherwise interact with our services. This information may include:- Full name
- Email address
- Telephone or mobile number
- Billing and payment information
- Booking and tour information
- Number of participants
- Special requests or requirements
- Information you provide when contacting us
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time and date of visits
- Referring website
- Website usage information
2. How We Use Your Information
We may use your personal information to:- Process and manage bookings.
- Provide tours and related services.
- Contact you regarding your booking.
- Send booking confirmations and important service updates.
- Respond to customer enquiries.
- Process payments.
- Improve our website and services.
- Prevent fraud, misuse, and security incidents.
- Maintain business and transaction records.
- Comply with applicable legal and regulatory requirements.
3. Marketing Communications
Where permitted by applicable law, we may send you information about new tours, special offers, promotions, or other services that may be relevant to you. You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly. Transactional communications, such as booking confirmations, payment notifications, cancellations, and important service information, are not considered marketing communications and may still be sent when necessary.4. Payment Information
Payments may be processed through third-party payment providers. Where a third-party payment provider processes your payment, your payment information may be handled directly by that provider in accordance with its own privacy policy and terms. We do not intentionally store complete payment card details on our own servers unless specifically required and legally permitted.5. Cookies
Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and provide relevant services. Cookies may be used for purposes including:- Essential website functionality
- Security
- Remembering preferences
- Analytics
- Website performance
- Marketing, where applicable
6. Analytics
We may use analytics services to understand how visitors use our website and to improve our services. These services may collect information such as pages visited, approximate location, device information, browser information, and website interactions. Where third-party analytics services are used, their own privacy policies may also apply.7. Sharing Your Information
We do not sell your personal information. We may share information where reasonably necessary with trusted service providers and business partners who help us operate our services. These may include:- Payment processing providers
- Booking and reservation systems
- Tour guides and activity providers
- Transportation providers
- Website hosting providers
- Email and communication providers
- Analytics and technology providers
- Professional advisers
8. International Data Transfers
Some of our service providers may process personal information in countries other than the country where you live. Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy and data protection requirements.9. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations. When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.11. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to:- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally applicable.
- Object to or restrict certain processing activities.
- Withdraw consent where processing is based on consent.
- Request a copy of certain personal information in a portable format.
- Opt out of marketing communications.